Check out our frequently asked questions below
Absolutely. Becoming an aurora customer will be seamless and requires no action from you once you agree to switch. Our dedicated switch team will handle all this for you.
Usually yes. If openreach supplied your number, then this will not be a problem. Our customer support team can check this for you in seconds.
No. You can join us for free.
We buy our minutes in bulk from the wholesaler and pass the savings on to you. Aurora telecom believes in being super competitive in the telecoms marketplace.
Definitely not. In fact, we are pleased to offer you the peace of mind guarantee that your monthly Aurora charges will remain the same throughout your contract period.
Just give us a call on 01244 62 10 20 and our dedicated support team will either fix the fault remotely or send an openreach engineer out to you.
Customer support is our top priority. At aurora telecom we combine leading offers with expert uk based customer service.
You can upgrade your package at any time simply by contacting our customer support team. Calling features can also be added at any time and prices can be found on the website.
Bills will be sent out monthly via email. A paper copy is available at the monthly cost of £2. If required, the billing team will be available on 01244 62 10 20 to help with any billing enquiries.
Out terms and conditions can be found here.
Any request for refunds to raised directly with Aurora Telecom Ltd by following the link here -