Sales & Support 01244 62 10 20


Frequently Asked Questions

How do I get a refund?

Any request for refunds to raised directly with Aurora Telecom Ltd by following the link here – Clink here to find our Complaints Procedure information


Where can I find your Aurora Terms and Conditions?

Out terms and conditions can be found here. Terms and Conditions


How do i get my bills?

Bills will be sent out monthly via email. A paper copy is available at the monthly cost of £2. If required, the billing team will be available on 01244 62 10 20 to help with any billing enquiries


Can i change my package during my contract?

You can upgrade your package at any time simply by contacting our customer support team. Calling features can also be added at any time and prices can be found on the website


What level of service can i expect?

Customer support is our top priority. At aurora telecom we combine leading offers with expert uk based customer service


What happens if I experience any problems with my service?

Just give us a call on 01244 62 10 20 and our dedicated support team will either fix the fault remotely or send an openreach engineer out to you


Will my prices go up once I have switched to aurora telecom?

Definitely not. In fact, we are pleased to offer you the peace of mind guarantee that your monthly Aurora charges will remain the same throughout your contract period


Why are Aurora monthly charges such good value?

We buy our minutes in bulk from the wholesaler and pass the savings on to you. Aurora telecom believes in being super competitive in the telecoms marketplace


Is there a charge to switch my existing service over to Aurora telecom?

No. You can join us for free


Can I keep my existing phone number?

Usually yes. If openreach supplied your number, then this will not be a problem. Our customer support team can check this for you in seconds


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